Home' MHD Supply Chain Solutions : MHD Spt-Oct 2014 Contents “InfoLink was by far the most advanced real-
time monitoring and reporting software of those
we evaluated. It had been developed by Crown
for their trucks, so installing it onto equipment
was not going to be an issue. It also gave us
richer and more meaningful data relating to the
day-to-day operating environment in terms of
both the trucks and the operators, and it still
leads the market in doing this,” said Mr Kotev.
Greg Facer, general manager, marketing and
Crown Insite in Asia Pacific, Crown Equipment,
said cold storage facilities pose unique challenges
for trucks, operators and supporting technology.
“Crown has a range of options and acces-
sories available for cold store environments,
including oil and cabin heaters. Additionally, the
InfoLink modules installed in the trucks have
been designed to be temperature-tolerant, so
everything Rand Transport needed for its envi-
ronment was met by the equipment specifica-
tions and engineering standards,” said Mr Facer.
For Mr Kotev, the InfoLink software has been
of significant importance in the cold stores.
“If a particular operator or supervisor notices
ice or water-spills in a traffic area, we are able
to instantly send an alert to all InfoLink modules
in every truck so that operators know to take
extra precautions in those areas. This is sharing
safety information at its best as far as we are
concerned,” said Mr Kotev.
Rand Transport is also making meaningful use
of the customisable dashboards available through
InfoLink. These dashboards are designed to give
different managers with different responsibilities
instant access to the information they need to
perform their specific roles, rather than having to
drill down through a number of screens to locate
the information most important to them.
“Every day, I receive a simultaneous report
from each state that shows me fleet utilisation
as well as individual operator hours. From
these reports I am able to redeploy equip-
ment amongst the states to help balance the
various workloads, as well as keeping an eye on
operator and shift performance,” said Mr Kotev.
Rand Transport also uses InfoLink to better
manage its Workplace Health and Safety (WHS)
obligations by sending alerts to managers such
as Mr Kotev when individual operators are due
for re-certification for the vehicles they are
licensed to drive.
“InfoLink alerts me to who is coming up for
re-certification, who may need some refresher
training and, from this, I can schedule training
courses that ensure we are in compliance with
relevant industry requirements,” he said.
According to Mr Facer, InfoLink is also a
driving force in reducing operational costs
resulting from collisions.
“Every customer we have reports that fol-
lowing the installation of InfoLink, the costs of
repairs to vehicles and racking drops signifi-
cantly, and this has certainly been the case with
Rand Transport,” said Mr Facer.
Mr Kotev explains: “Our operators understand
that this technology is for their benefit as well
as ours. Through things like our alerts to them
regarding slippery surfaces, we make their
jobs easier and safer. By setting the ‘lock-out’
impact levels appropriately we are able to record
relevant impacts, and this in turn helps to
make all our operators able to work with greater
awareness and safety.”
Rand Transport is committed to rolling out
new, nationally supported facilities and is
impressed by how well their potential customers
view their investment in operational technology.
“It is true to say that we have gained a
number of new customers partly because they
were impressed with the ways in which we
have embraced operational technology such as
Crown InfoLink,” said Mr Kotev.
For more information call 1300 909 827 or
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