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manufacturer and supplier of specialist
components for the mining sector has
returned to using Toyota forklifts and
reach trucks at its factory and warehouse in
New South Wales' Hunter Valley.
DSI Underground has a range of Toyota
forklift equipment, including four-wheel battery-
electric and internal combustion counterbalance
forklifts in payload capacities from 2.5 to
7-tonnes, and three Toyota BT Reach Trucks.
"The feedback from the forklift operators
is positive,” DSI Underground purchasing
officer Jeffrey Prest said. “They often
comment on the fact that the Toyotas offer
a much smoother ride than our previous
forklifts. That's an important factor when
you're driving on a rough surface all day."
Mr Prest said the service and support
offered by the team at the Toyota Material
Handling Australia branch at nearby
Beresfield was another advantage of
returning to Toyota.
DSI Underground's smaller battery-
electric Toyota forklifts and reach trucks
are used for light duties in its factory and
warehouse. Its three- to five-tonne payload
forklifts are used to load and unload
containers, whilst its heavy-duty 7-tonne
payload forklifts have the capacity to move
containers around the site.
The heavy-duty forklifts come with Toyota's
independent fork positioning feature that
enables adjustments to be made to the width of
the forks from the driver's seat.
"That's a really good feature to have," Mr
Prest said. "Apart from being faster and more
convenient for the operator it also lessens
the risk of injury that could be caused if the
adjustment needed to be made manually."
TMHA area sales manager Allan Peacock
said DSI Underground's forklift fleet is also
protected and its efficiency monitored by
Toyota's I-Site fleet management system.
"Toyota's forklift fleet management software
contains security features including a
personalised PIN code access to each forklift,
and it monitors the forklift fleet to give a
snapshot of the business' forklift productivity.
"This information can then identify under-
utilised forklifts, upskilling needs opportunities
for particular operators or where there may be
bottlenecks in the operation."
DSI Underground is Australia's largest
manufacturer and supplier of specialist strata
reinforcement and support products to the
For more information call 1800 425 438 or
he safety, reliability and fitness-for-
purpose of Crown’s electric pallet trucks
has helped cement its partnership with a
market-leading refrigerated transport provider.
Micway Transport, which services a number
of big-name grocery retailers, restaurant chains
and manufacturers, is running a large fleet
of Crown WP 3000 power pallet trucks to
complement its 100-strong refrigerated truck
and trailer fleet that helps provide the best
possible service to its customers.
Each Micway refrigerated truck and the
majority of its trailers is equipped with a Crown
power pallet truck to help speed up deliveries
beyond the capabilities of hand pallet trucks,
while helping maintain high WH&S standards for
The Crown units can save Micway drivers up
to 12 minutes on each delivery, translating to
substantial time savings for the entire company
fleet that averages 500 deliveries per day.
The relationship between the two companies
began shortly after Micway’s incorporation in
1999, with an initial order for one Crown power
pallet truck. Micway has since gone on to shake
up the cold transport industry with its high levels
of service and has taken on numerous iconic
quick service restaurant (QSR) clients – and
many more Crown electric pallet trucks.
General manager Geoff Norman said Micway
has grown its fleet of Crown equipment because
of its suitability for work in the truck fleet, solid
reliability and overall value.
“The reliability of Crown equipment is very
good: it’s unquestionable,” Norman said. “We
give them a good workout – some of the drivers
use them like four-wheel drives.
“Servicing QSR, the pallet trucks need to take
loads from where the truck is parked out in the
street to the restaurant, which can mean it has
to go onto roads and footpaths, up gutters and
turn sharp corners to get to the delivery point.
“Our drivers are accustomed to Crown
equipment and find it easy to use in the
confines of a truck or on a tailgate, where there
is very limited space to turn around.
“That is why we’ve gone from one to 80. We
still run some of our original machines.”
Micway conducts ongoing assessments of
its suppliers and equipment, which includes
assessments of other material handling products
on the market. This has also been a contributing
factor in its continued use of Crown equipment.
Mr Norman said the service provided by
Crown when required has also been a factor in
the longevity of the relationship.
“The fact is that we’ve been with them for
18 years and we’ve worked very well together."
Micway Transport is a family owned and
operated business founded by David and Mary
Franklin in 1999.
The company operates throughout
New South Wales and Queensland,
employing over 200 people in its 24-hour,
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MHD SUPPLY CHAIN SOLUTIONS — MARCH / APRIL 2017
MATERIALS HANDLING AND MANAGEMENT
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