Home' MHD Supply Chain Solutions : MHD JULY-AUGUST Contents national Toyota service representation to our
customers. And that’s what they want. If there’s
a tender out for a major corporate account, if
you can’t offer that national footprint, you don’t
get to the shortlist.
“With all customers, the sales people are
followed by the area service representative
(ASR), who goes out to site, assesses the
customer’s workload, and come up with a
maintenance program tailored to that applica-
tion – whether it’s on-site technicians or mobile
service visits. And if their business grows
and the application changes, we just make
the change within our system to a more
“This year, we are in the process now
of introducing a new service management
system within our business, and the Board
has signed off on a $600,000 investment on
the new service management system that will
be supported by a local company,” Mr Barnes
For more information freecall 1800 425 438 or
COVER STORY 21
THE TOP BRANCHES
Toyota Material Handling Australia (TMHA)
has announced its top branches of the
year and skills contest winners at its annual
TMHA Gala Awards dinner in Sydney.
The Perth branch was named the 2013
Tier One Branch of the Year at the function,
held at the Four Points Darling Harbour on
Friday 13 June, and which was attended
by over 250 TMHA staff and partners from
Mr Lars Sjodahl, executive vice president
of Toyota Material Handling International,
was a special guest at the event.
The Perth branch’s success builds on
winning the TMH President’s Award for
Excellence for sales and service excellence
For the year 2013, it was named best
rental department and best service depart-
Newcastle was the Tier Two Branch of
the Year and also took out the best sales
Daniel Ford from Brisbane was named the
2013 Sales Champion of the Year.
TMHA’s Corporate Accounts team also
received a special award recognising their
consistent high level of performance over the
last seven years.
In the national skills competition,
Brisbane’s Aaron Lang was named Master
Technician of the Year.
Mitchell Houley from the Albury branch
won a study tour to Japan as the National
Apprentice of the Year.
The national technician awards for the
three key product streams were Sydney’s
Shaun Xerri (his third win in the BT product
section), Brisbane’s Aaron Lang (Toyota
products) and Lochlann Fenton (Raymond
TMHA’s executive vice president and COO
Steve Takacs said the Branch Awards of the
Year and Skills Competition awards are the
company’s night of nights.
“It was a real honour to have Mr Sjodahl
visit Australia and present some of the
awards,” he said.
“The branch awards reflect the dedication,
hard work and resolve of all the men and
women who work at those branches to be
the best of the best in their industry.
In particular, our TMHA Perth was very
much an underperforming branch and since
appointing Lance Cross as branch manager,
he has given focus and direction to the
entire branch staff and created a ‘custom-
Additionally, TMHA Newcastle under the
management of Peter Wilson has delivered
consistent high performance. The greater
Newcastle region economy has struggled
to recover since the GFC, however, our
Newcastle staff have continued to maintain a
I was extremely pleased to be able to
award both Perth and Newcastle the top
branch awards and acknowledge the efforts
of all staff with both these branches,” Mr
“We have the product, based on Toyota’s
unrivalled commitment to R&D, quality
and reliability, while the people at branch
level provide the vital interface with
“Excellence in those areas, especially
product support, will help ensure Toyota’s
continued market leadership in Australia.”
Mr Takacs said the annual TMHA skills
competition has been running for more than
20 years and highlights the company’s com-
mitment to training and service excellence.
“The contest is designed to keep Toyota
forklift technicians at the forefront of industry
standards,” he said.
“It also gives the service staff a
sense of unity across the network,
with technicians and apprentices
from all TMHA branches entering.”
TMHA president and CEO Akihiko Nimura, TMHA Perth branch manager Lance Cross
and TMHA’s executive vice president and COO Steve Takacs.
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